Shipping policy

Production Timelines

Production timeframes vary depending on complexity and order volume. Our standard timeline is 8 to 12 weeks from final design approval and cleared payment, excluding shipping transit time.

  • Simple projects may take 9-10 weeks

  • Complex or large scale projects may take 10 to 12 weeks and very large projects like Life size , or many figurines/busts in One Order may take 3-6 months.

We Ship from Australia, Normally Standard Shipping via Australia Post. takes 9-25 working days to Reach.

 If the client needs the item sooner we take extra for Courier( We use Austpost-Express, DHL, Fedex or Pack&send Au Logistic Services to send the item safe and fast. Depending on the size and Volume we charge DHL Courier Shipping Charges.

FOR EU Customers

EU customers may be required to pay import duties, VAT, customs fees, or other local taxes upon delivery, depending on their country’s regulations.

These charges are not included in our pricing or shipping fees and are the responsibility of the customer.

Artmellows is not responsible for delays, non delivery, or additional charges caused by customs clearance procedures in the destination country.