Refund policy

Refund Policy

Refunds are not offered for custom made products. Each piece involves substantial time, skill, and labour, including 3D digital sculpting, 3D printing, surface preparation, priming, and hand painting. Customers are provided with approval opportunities at key stages, including digital drafts and renders for likeness and poses, before production proceeds.

However, if your item arrives damaged during transit, the following process applies:

  • You must notify us  via email artmellows@gmail.com within 48 hours of delivery with clear photos of the damage, packaging, and shipping label

  • The item to be shipped back to us . If its a Bigger figurine we will offer the cost of shipping.

  • We will repair the item and ship it back to you.When we Inspect the item, If the item is deemed unrepairable, we will reprint and reship the artwork at our own cost via standard shipping.

  • Alternatevely, you can get it repaired locally if thats what is preferred or convinient then we contribute resonable amout towards the local repair.
  • Another Option we offer is - If you can Repair yourself or get it repaired Locally, and Still want a replacement then we can do it for a reasonable cost. So, You can keep Both the sculptures.

Refunds will not be issued for transit damage where repair or replacement is possible.

Please Check out our Tems & Condition before placing an order ith us.When you place an order with us, you agree to our Terms & Conditions.

Damages and Issues

Please inspect your order immediately upon delivery. If the item is damaged, or incorrect, contact us right away so we can assess the issue and resolve it.

In cases of damage:

  • The item must be returned to us for repair, or

  • We contribute Reasonable amount towards local Repirs

  • At our discretion, a replacement of the same item may be issued

Because all items are custom made, replacements require production time. Replacement turnaround typically takes 4-8 weeks for smaller Items ,2-3 months for larger items, depending on complexity and current production volume.

Failure to report damage within the required timeframe may affect our ability to assist.

Likeness Disclaimer

We strive to capture a strong likeness based on the reference images provided. However, our sculptures are artistic interpretations, not exact photographic replicas.

A 100 percent likeness cannot be guaranteed. Minor variations or imperfections are part of the handcrafted process and are not considered defects.

Decorative Use Disclaimer

All 3D sculpted and 3D printed custom Pieces Including custommade cars and bike sculptures are decorative art pieces only. They are not functional items, not toys, and not fully assembled die-cast models such as Maisto. These artworks are intended for display purposes only.

EU  Laws

Under applicable EU consumer protection laws, customers located in the European Union may have a 14 day right to cancel certain purchases.

However, this right does not apply to personalised or custom made products once production has commenced.

By approving a digital design, render, mockup, or custom artwork for production, the customer expressly acknowledges and agrees that they are requesting a bespoke product and waive any applicable cooling off or cancellation rights to the extent permitted by law.