Privacy policy

Privacy Policy

Artmellows Pty Ltd
Last updated: October 2025

This Privacy Policy describes how Artmellows Pty Ltd (“Artmellows”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.artmellowsculpts.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or another person whose information we collect.

By using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or operational needs. We will post the updated policy on the Site and update the “Last updated” date.

1. What personal information we collect

The personal information we collect depends on how you interact with us.

A. Information you provide directly

When you place an order, contact us, or create an account, you may provide:

Contact details: name, email address, phone number, shipping and billing address
Order details: items purchased, custom requests, order notes, delivery preferences
Account details: username and password (if you create an account)
Customer support content: messages, photos you send for likeness or approvals, and communication history
Marketing preferences: whether you opt in or opt out of promotional messages

If you choose not to provide certain information, we may not be able to provide the Services, fulfil orders, or respond properly.

B. Information we collect automatically

When you visit the Site, we may automatically collect information about your device and usage (“Usage Data”), including:

device type, browser type, operating system
IP address and approximate location based on IP
pages viewed, time spent, clicks, referral source, and search terms
interactions with emails (such as opens and clicks)

We collect this using technologies such as cookies, pixels, and similar tracking tools.

C. Information we obtain from third parties

We may receive information from third parties that help us run our business, such as:

Shopify, which powers our online store
payment processors, which handle payment authorisation and confirmation
shipping and fulfilment partners, where needed
analytics and advertising partners, where enabled, to measure performance and show relevant ads

We treat information received from third parties in line with this Privacy Policy.

2. How we use your personal information

We use your personal information for the following purposes:

A. To provide products and Services

Including to:

process payments and confirm orders
create and manage your account
communicate about your order status, approvals, delivery, and support
provide invoices and fulfil shipping
handle repairs or replacements for transit damage (where applicable under our policies)

B. To communicate with you

Including to:

respond to enquiries through email, WhatsApp, social media, or contact forms
send service messages such as order updates, policy notices, and important changes

C. Marketing and advertising

Where permitted by law, we may send promotional communications by email or SMS, and show advertisements that may be relevant to you.

You can opt out of marketing emails anytime by using the unsubscribe link in the email. Opting out of marketing does not stop essential service messages like order confirmations and shipping updates.

D. Security and fraud prevention

We use information to detect, investigate, or prevent suspicious activity, fraud, misuse, or unauthorised access, and to protect our customers, our business, and the integrity of the Services.

E. Legal obligations and enforcement

We may use personal information to:

comply with legal and regulatory obligations
enforce our Terms of Service and policies
resolve disputes
protect our rights and the rights of others

3. Cookies and tracking technologies

We use cookies and similar technologies to power the Site and improve your experience. Cookies help us:

remember your preferences and cart
understand how visitors use the Site
run analytics and improve performance
support marketing and advertising (where enabled)

You can control cookies through your browser settings. Blocking cookies may affect Site functionality.

Shopify related cookie information can be viewed on Shopify’s cookie page.

4. How we disclose personal information

We may disclose personal information in the following circumstances:

A. Service providers

We share information with vendors who perform services for us, such as:

ecommerce hosting (Shopify)
payment processing
shipping and fulfilment
analytics providers
customer support tools
cloud storage and IT providers

These providers only receive the information needed to perform their services.

B. Business and marketing partners

Where enabled, we may share limited information with marketing partners to measure campaigns and display relevant ads. These partners may process your information under their own privacy policies.

C. Legal and business transactions

We may disclose information if required to comply with law, enforce policies, respond to lawful requests, or in connection with a business transaction (such as restructuring, sale, or merger).

D. With your consent

We may disclose information when you request or consent to it, such as when you ask us to ship to someone else or use social media integrations.

5. User generated content

If you submit content publicly (such as reviews), it may be visible to other users and the public. We cannot control how others use information you make public.

6. Third party websites and links

Our Site may link to third party websites or services. We are not responsible for the privacy practices of those third parties. If you click external links, review their policies.

7. Children’s privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can review and remove it where appropriate.

8. International data transfers

We may store and process personal information outside Australia, including in countries where Shopify and service providers operate (such as the United States and other regions). Where required, we take reasonable steps to protect your information when it is transferred internationally, including contractual safeguards with providers where appropriate.

9. Data retention

We retain personal information as long as needed to:

fulfil orders and provide Services
maintain business records
comply with legal obligations
resolve disputes and enforce agreements

Retention periods vary depending on the type of data and legal requirements.

10. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, such as:

requesting access to the personal information we hold about you
requesting correction of inaccurate information
requesting deletion (where legally applicable)
requesting portability (in some regions)
objecting to certain processing or requesting restriction (in some regions)
withdrawing consent (where we rely on consent)

To protect your privacy, we may need to verify your identity before responding. In some cases, we may refuse a request where the law allows, for example where we must keep records for legal compliance.

Marketing preferences

You can opt out of marketing emails at any time using the unsubscribe link. If you opt out, we may still send essential service communications.

11. Security

We take reasonable steps to protect your personal information. However, no system is perfectly secure. Do not send sensitive information using unsecured channels. If you believe your account or data has been compromised, contact us immediately.

12. Contact us

If you have questions about this Privacy Policy, our privacy practices, or you want to make a privacy request, contact us:

Artmellows Pty Ltd
Email: hello@artmellows.com
WhatsApp: +61 0473 938 845
Website: www.artmellowsculpts.com